Policy and Info

Processing Time

- When placing an order, you order can take up to 1-10 days for processing time. This is needed to prepare items for delivery and/or process custom orders through the production/manufacturer’s team. 

- Each product(s) may or may not take longer for this time period. However further communication will be established between the customer and the Pretty Gang support team

Shipping Policy

- When ordering custom/pre-order items, please keep in mind that most orders are coming from out of country. Due to the COVID-19 pandemic, this may or may not hinder your order's shipping arrival into the United States. Some orders may arrive in 15 days or up to several weeks. 

- Orders that arrive to us or already in-stock will take up to 3-5 days to be shipped out in a timely manner.

- All orders are mailed through USPS Priority Mail 2 - Day

Custom Orders

- For the custom necklaces, order will take up to 5-8 days for production and then another 15 days for shipping before it arrives in the United States, unless customer is informed of a different arrival time period.

Pre-Orders

- Customers who order a "pre-order" item, please know that your once your item is placed through our website, I will then place the order through the vendor and it will be on its way as soon as possible.

- please note that preordered items take up to 1-10 business days for processing. This processing time includes dealing with manufacturing team and handling your order to make sure it is best received!

- shipping may take up to 2-3 weeks if not more due to pandemic when shipping from out of country(vendor) to the USA

- no exchanges/refunds


HELPFUL REMINDERS

* PLEASE REMEMBER ALL CUSTOMERS WILL BE PROPERLY INFORMED ON THEIR ORDER(S) VIA EMAIL

*NO REFUNDS/DISPUTES UNLESS PRODUCT WAS RECEIVED DAMAGED AND CUSTOMER IS ABLE TO SEND ORDER BACK

*CUSTOM PRODUCTS ARE FINAL SALES